Returns & Exchanges
At Aromatherapy Associates, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return any unused and unopened products within 14 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer care team via email with your order number and the reason for your return to receive a unique return authorization code.
Prepare the Package
Place the items securely in their original packaging, ensuring that all seals are intact and the product is protected for transit.
Send it Back
Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location, keeping a copy of your postage receipt.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing